We usually have this item ready to ship within 1 business day. Shipping time depends on your delivery address.

The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:

Standard Delivery

• Main centres: 1-3 business days
• Regional areas:3-4 business days
• Remote areas:3-5 business days

All Pre-orders /Custom orders will be subject to a 10-20 days delivery from date of order being placed with the factory.

This is an estimate , time-frame , we aim to have your order in quicker .

Not happy with the product - Just Return it !

All Return and Exchanges queries to be sent to : info@dhiajewellery.co.za

View our Returns & Exchange Policy Here

ORDER RETURN POLICY

Please note that We have just 2 rules for returns;

• Item/ Items needs to be returned within 7 days of receiving your order;
• Items must be unworn / unused and be in the original condition.

GENERAL RETURNS:  Kindly specify a clear reason for your request to return the product accompanied by pictures as well to info@dhiajewellery.co.za and we will guide you accordingly. DhiaJewellery reserves the right to refuse items that are returned without prior notice or discussion or in a condition that is deemed unacceptable.

INCORRECT ITEM/S RECEIVED: You have received an item that is completely different from what you ordered. Contact us within 24 hours of receipt via info@dhiajewellery.co.za. We will assist you further and investigate what went wrong while rectifying the matter.

NOT ELIGIBALE FOR RETURNS : Special order items: this means we have specially manufactured the item for you and it falls outside of the standard description noted on the website.

DAMAGED ITEM/S RECEIVED:  We take pride in our quality of products - In the unlikely event that items are delivered damaged or with defects, please contact us immediately.  Courier Damage: If there is clear damage to the item from the courier company, you will be required to take photos of your items within 24 hours of receiving them. Photos are to be sent to info@dhiajewellery.co.za. Defective Product: There may have been a product that fell through the cracks. Kindly contact us within 24 hours of receiving your goods. Photos are to be sent to info@dhiajewellery.co.za. We will replace this at our cost. Incorrect / Wrong Size Ordered : If you ordered a wrong/incorrect size , please check with us first if we can exchange. You will be responsible for the courier costs for both the collection and delivery . We suggest using our courier partner, we are able to quote you and arrange for collection.

When returning items Please package your jewellery in a well-padded envelope or small box and send it via a reputable courier service (shipping insurance is not required but it is recommended). We suggest using our courier partner, we are able to quote you and arrange for collection.

- All return shipping and handling fees are your responsibility if not communicated and agreed upon prior. The original shipping fees are nonrefundable. To ensure expedited service, please include the original packing slip or return information. You will receive a confirmation email confirming receipt of your return. Allow 7–10 days for the processing of your return.

Due to hygiene reasons, all earrings and final sale items may not be exchanged or returned.

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Registered Customers: If your order has not shipped, please email info@dhiajewellery.co.za and quote your order number in the header.

Non-Registered Customers: email : info@dhiajewellery.co.za to determine your order status or to cancel your order, and quote your order number in the header.

Now you can repay the full amount in monthly installments, instead of all at once. Simply select Mobicred as your payment option when you checkout.

Please note:If you do not have a Mobicred account, please apply for one before you add an item to your cart.

Opening a Mobicred account is quick and easy and can take less than a day to get approved.

Simply click on the link below and follow the application process directly on the mobicred website APPLY NOW

Here are helpful suggestions to keep your jewellery safe from wear and tear:

• Always remove gemstone rings before washing your hands.
• Avoid extreme temperatures when wearing your  gemstone jewellery.
• Do not place gemstone jewellery in an ultrasonic cleaner. Do not steam-clean gemstones.
• Do not use abrasive or household cleaners while wearing your gemstone jewellery. 
• Do not rub gemstones with an abrasive cloth.

Need more information, please email info@dhiajewellery.co.za with any questions.

Care and Cleaning for your Jewellery

DHIA JEWELLERY CARE

 

CARING FOR YOUR GEMSTONES 

  

Over time, gemstones will build-up residue from daily wear.  Place your jewellery in a light solution of ordinary dish detergent and brush lightly. Rinse under cool water and repeat as needed. Gently buff with soft cloth to dry. Be sure your piece is thoroughly dry before storing.

Here are helpful suggestions to keep your jewellery safe from wear and tear:

• Always remove gemstone rings before washing your hands.
• Avoid extreme temperatures when wearing your  gemstone jewellery.
• Do not place gemstone jewellery in an ultrasonic cleaner. Do not steam-clean gemstones.
• Do not use abrasive or household cleaners while wearing your gemstone jewellery. 
• Do not rub gemstones with an abrasive cloth.

Need more information, please email info@dhiajewellery.co.za with any questions.