Returns & Exchanges

We want you to love your Dhia Jewellery purchase. If something isn't right, please review our return policy below and get in touch with our team.

Return Rules

We keep it simple — just 2 rules apply to all returns:

• ✓  Items must be returned within 7 days of receiving your order.
• ✓  Items must be unworn, unused, and in their original condition.

General Returns

Please email a clear reason for your return request, along with supporting photos, to info@dhiajewellery.co.za. We will guide you through the process. Dhia Jewellery reserves the right to refuse items returned without prior notice or in an unacceptable condition.

Incorrect Item Received

If you received an item different from what you ordered, contact us within 24 hours of receipt at info@dhiajewellery.co.za. We will investigate and rectify the matter promptly.

Damaged Items Received

We take great pride in our product quality. In the unlikely event of damage or defects:

• Courier Damage: Take photos within 24 hours of receiving your order and send them to info@dhiajewellery.co.za.
• Defective Product: Contact us within 24 hours of receiving your goods with photos. We will replace the item at our cost.

Wrong Size Ordered

If you ordered the wrong size, please contact us first to check if an exchange is possible. Courier costs for both collection and redelivery are your responsibility. We recommend using our courier partner — we can quote and arrange collection on your behalf.

Not Eligible for Returns

• ✗  Special order items — items specially manufactured for you outside of the standard website description.
• ✗  Earrings & final sale items — excluded for hygiene reasons.

How to Return Your Item

• Package your jewellery in a well-padded envelope or small box and send via a reputable courier (shipping insurance is recommended but not required).
• Include the original packing slip or return information to ensure expedited processing.
• Return shipping and handling fees are your responsibility unless agreed upon prior. Original shipping fees are non-refundable.
• Allow 7–10 business days for return processing. You will receive a confirmation email upon receipt.