Refund policy

 

RETURN & REFUND POLICY

Last updated: September 2026

Our Return Policy — The Simple Version

We want you to love your Dhia jewellery. If something isn't right, here's how we handle it:

  • Items must be returned within 7 days of receiving your order
  • Items must be unworn, unused, and in original condition

How to Request a Return

Email us at info@dhiajewellery.co.za with a clear reason for your return request and supporting photos. We'll guide you through the process from there.

Please note: Dhia Jewellery reserves the right to refuse returns that are sent without prior authorisation or that arrive in an unacceptable condition.

Incorrect Item Received

If you received an item that is different from what you ordered, contact us within 24 hours of receipt at info@dhiajewellery.co.za. We'll investigate and resolve the matter promptly at no cost to you.

Damaged Item Received

We take great pride in our packaging and product quality. In the unlikely event that your order arrives damaged:

  • Courier damage — photograph the damaged item and packaging within 24 hours of receipt and email the photos to info@dhiajewellery.co.za
  • Defective product — contact us within 24 hours of receiving your order with photos. We will replace defective items at our cost.

Not Eligible for Return

The following items cannot be returned or exchanged:

  • Custom & special order items — items manufactured specifically for you outside of standard website listings
  • Earrings — excluded from returns for hygiene reasons
  • Final sale items — clearly marked at time of purchase

Cancelling an Order

  • Registered customers — email info@dhiajewellery.co.za with your order number in the subject line before your order ships
  • Guest customers — email info@dhiajewellery.co.za with your order number to check status and request cancellation

Return Shipping

Please pack your jewellery securely in a padded envelope or small box and send via a reputable courier. Shipping insurance is recommended but not required.

We can arrange collection via our courier partner — contact us for a quote.

  • Return shipping costs are the customer's responsibility unless agreed otherwise in advance
  • Original shipping fees are non-refundable
  • Include your original packing slip or order details to ensure prompt processing

Allow 7–10 business days for your return to be processed once received. A confirmation email will be sent upon receipt.

Contact Us

📧 info@dhiajewellery.co.za 📱 +27 67 186 3721