Cancellation policy
PURCHASE OPTIONS & CANCELLATION POLICY
Last updated: September 2026
Some items in our store may be offered as a subscription, pre-order, or try before you buy. This policy explains how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries based on the duration and frequency you select at checkout.
Your payment details are stored securely and you'll be charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their term.
You can cancel or change your subscription at any time — simply use the link in your order confirmation email to manage your subscription directly.
See our Return & Refund Policy for details on returns and refunds.
Pre-Orders
When you purchase a pre-order, you are buying a product that is out of stock or not yet available. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining balance when your order is fulfilled.
You may cancel a pre-order that has not yet been fulfilled. If your order has already been fulfilled, cancellation is not possible — however you may request a refund in line with our Return & Refund Policy.
Try Before You Buy
When you purchase a try before you buy item, your payment method is authorised but not charged upfront. You'll have a set period to decide whether to keep the item. If the item is not returned within that time, your payment method will be charged in full.
Questions?
📧 info@dhiajewellery.co.za 📱 +27 67 658 7404